Legal

Grievance Redressal

However carefully we pack every order, sometimes something goes wrong: a product that arrived damaged, a delivery that never showed up, a refund that's taking too long. This page is a clear way to reach us about it, and what happens once you do.

1. How to reach us

Write to us at sales@saiyamdryfruits.com or call +91 74209 61995 (Monday to Saturday, 10 am to 6 pm), and tell us your order number and what went wrong. WhatsApp works just as well, on the same number, if that's easier for you.

2. Our Grievance Redressal Officer

If a concern hasn't been resolved through our regular support, it can be escalated directly to our Grievance Redressal Officer.

Please mention in your message that you're escalating a grievance, so it reaches the right person promptly.

3. What happens after you write to us

We acknowledge every complaint within 48 hours of receiving it, and aim to resolve it within 30 days. We'll keep you updated by email, phone or WhatsApp while we look into it, and may ask for more detail, such as photos of a damaged product or your order number, if that helps us sort it out faster.

4. When we consider a complaint closed

A complaint is closed once you confirm the resolution works for you, or if we don't hear back from you for 30 days after we've responded with a solution.

5. This sits alongside our other policies

Any grievance is handled together with our Shipping Policy, Terms & Conditions and Privacy Policy, wherever they're relevant to what went wrong.